I am a member of the AA and have been for 7 years. This week they really annoyed me. They sent through a statement to say they were going to take £178 off me for the year, 2 days before they were going to do it! I nearly fell off my chair at work when I saw how much it was.
I immediately went online and googled the RAC who were offering £69 without home start. I rang the AA and said, "You are having a laugh if you think I am paying that,". They then gave me some old blarney about on their website I can discounts for various concerts, tyres, etc. I then said, "All I really want you to do is fix my car if it breaks down,". I am not interested in some website with discounts, that A) I never knew about anyway, B) I would never use it, C) Never heard so much rubbish. I then said, "I am walking unless you do something.". The guy said straight away we'll do it for £70!
I am flabbergasted they do this, where is their customer loyalty? I have come to the conclusion they are not interested in how long you have been a customer and more interested in bumping up their prices and hoping you won't notice so they get more money! I am sure there are loads of people paying more than they should without knowing. From now on I am going to check everything carefully. I saved myself £107 for a few minutes on a phone call.